HOW TO SUBMIT A COMPLAINT?
A complaint protocol should be drawn up and the product under complaint should be sent to the following address:
PPNT Building IVE 005
Al. Zwycięstwa 96/98
within 10 days from the date of receipt of the shipment. We consider all complaints within 5 business days of their receipt. We return the cost of returning the advertised goods after receiving the shipment and considering the complaint, the cost of unjustified complaint is covered by the buyer.
WHAT HAPPENS IF A COURIER COMES TO ME AND I AM NOT AT HOME?
The courier is obliged to leave information (advice) with his telephone number and a request for contact. In the absence of the recipient, the courier will try to deliver it again, and if that fails, he will indicate where and when you can pick up the parcel in person.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED SHIPMENT?
In the event of reservations about the condition of the shipment or the quantity of the ordered goods, a damage report should be written in the presence of the courier. The report should include the date, time of delivery and a description of damage or noticed shortages. Only with a written protocol is it possible to exchange products for new ones. If you notice damage after the courier’s departure, contact the courier company and request the courier’s arrival to write a report. Any complaints may be submitted within 10 days of receipt of the shipment. After this period, complaints related to damage to the goods will not be considered. After receiving the report, we guarantee the replacement of a defective, damaged or incomplete product with a product free of defects, and if this is impossible, we will refund the equivalent of its price or offer other products available in the store.
CAN I ASK ADDITIONAL QUESTIONS ABOUT THE PRODUCT BY PHONE? WHAT NUMBER SHOULD I CALL TO?
Yes, of course we will be happy to provide you with additional information on the phone number (+48) 509 822 218 from 8:00 to 17:00 on working days.
CAN I PICK UP THE ORDERED GOODS IN PERSON?
No, it is not possible.
CAN I RETURN THE GOODS I RECEIVED? IT IS NEW, IN ORIGINAL BOX.
Yes. Pursuant to the Act of March 2, 2000 “On the protection of certain consumer rights and liability for damage caused by a dangerous product”, you can resign from a product purchased in our store without giving a reason within 10 days from the date of receipt of the shipment. This is possible if the goods have not been used and are in their original packaging. Made-to-order products are not subject to this law. A written statement of withdrawal from the contract must be attached to the returned product. We guarantee the return of the amount equal to the price of the goods within 10 working days by bank transfer to the account indicated by you or by postal order to the address indicated in the order. Only the costs of delivery and return of the goods are not refundable.
I ORDERED GOODS, BUT I DIDN’T RECEIVE AN ORDER CONFIRMATION FROM YOU. WHY?
The product was ordered incorrectly. If you have completed your order correctly, we should receive it and you will receive a confirmation email. No such e-mail means that we do not have an order in the database. Please try again from the beginning.
IS IT POSSIBLE TO CHANGE OR CANCEL AN ORDER AFTER PLACEMENT?
Yes. At the customer’s request sent by e-mail, we can make changes to the order or cancel it, if it has not been completed by us. Please refer to your order number – it will facilitate service. If the order has been completed, you must return the shipment at your own expense.
IS IT POSSIBLE TO BOOK A GOODS?
No, it is not possible in the system, but you can contact the sales office by phone at +48 509 822 218 and determine the possibility and terms of booking.
WHAT HAPPENS IF THE ORDER PROCESSING TIME IS EXTENDED?
In the case of extending the order processing time, we contact the customer and present the nearest possible date for its implementation. In the absence of the Customer’s consent, we will cancel the order, and if payment has been made in advance, we will refund the money.
WHAT CREDIT CARDS DO WE HONOR?
The cards we accept are: VISA, MASTERCARD, DINERS CLUB.